Policies & Contact

Effective 30 July 2026 · Raksha Bandhan is Friday 28 August 2026

Before you go live: replace every [SQUARE BRACKET] placeholder below with your real details — your full legal name as on PAN, your complete address with PIN code, phone and email. Indian e-commerce rules require the seller's legal name and principal address to be displayed, and payment gateways check for exactly this block. Delete this box afterwards.

Terms of ServicePrivacy PolicyShipping & Delivery PolicyReturn, Refund & Cancellation PolicyContact Us

Terms of Service

Effective date: [EFFECTIVE DATE]

1. Who We Are

This website, scrollnselect.com ("the Site"), and the brand "Scroll n Select" are owned and operated by [SELLER LEGAL NAME], an individual carrying on business from [FULL ADDRESS], India ("we", "us", "our"). We are an individual seller, not a company or a marketplace. Every product listed on this Site is sold by us directly; there are no third-party sellers on this Site.

Contact: [EMAIL] · [PHONE]

2. Acceptance

By browsing the Site or placing an order, you agree to these Terms of Service, our Privacy Policy, our Shipping & Delivery Policy and our Return, Refund & Cancellation Policy, all of which form part of these Terms. If you do not agree, please do not use the Site or place an order.

3. Eligibility

You must be at least 18 years old, or be using the Site under the supervision of a parent or legal guardian, and be capable of entering into a binding contract under the Indian Contract Act, 1872.

4. Products, Descriptions And Handmade Variation

We sell rakhis and related Raksha Bandhan gift items. Our products are largely handcrafted. Handcrafted items vary: thread colour, bead placement, size and finish may differ slightly from the photographs. Such variation is a characteristic of handmade goods and is not a defect. Photographs are shot as accurately as we can manage, but colours may appear differently on different screens.

Where a product is described as containing a particular material, that description is accurate to the best of our knowledge. Unless a listing expressly says otherwise, decorative metal components are non-precious or plated and are not gold or silver. Country of origin is stated on each product page.

5. Prices And Payment

All prices are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise on the product page. Shipping charges, where applicable, are shown before you confirm your order.

We accept prepaid payment by UPI, debit card, credit card, net banking and wallets through our payment gateway partner, and Cash on Delivery (COD) where available for your PIN code. We never receive or store your full card details.

We may correct obvious pricing errors. If a product was listed at a manifestly incorrect price, we will contact you before dispatch and you may confirm the order at the correct price or cancel it for a full refund.

6. Order Acceptance

Your order is an offer to buy. A contract is formed only when we confirm dispatch. We may decline or cancel an order, before or after payment, if the item is out of stock, if the delivery address is not serviceable, if we cannot verify the payment, if we reasonably suspect fraud or misuse, or if the order cannot realistically be fulfilled within the festival timeline. If we cancel a prepaid order, we refund you in full — see the Return, Refund & Cancellation Policy.

7. The Festival Deadline

Raksha Bandhan 2026 falls on Friday, 28 August 2026. Delivery timelines around this date depend on courier networks that we do not control. Our published order-by cut-off dates are set out in the Shipping & Delivery Policy. We will make every reasonable effort to deliver before 28 August 2026 for orders placed within the cut-off, but we do not guarantee delivery by any specific date, and we expressly do not guarantee pre-festival delivery for orders placed after the cut-off. Please read the Shipping & Delivery Policy before ordering.

8. Use Of The Site

You agree not to use the Site unlawfully, not to attempt to gain unauthorised access to any part of it, not to interfere with its operation, and not to scrape, copy or reuse our product photographs, designs or written content without our written permission. All content on the Site, including photographs, designs and the "Scroll n Select" name and logo, is our intellectual property or is used with permission.

9. User Content

If you submit a review, photograph or comment, you grant us a non-exclusive, royalty-free, worldwide licence to use, display and reproduce it in connection with our business. You confirm the content is yours to share and is not unlawful, defamatory or infringing. We may remove any content at our discretion.

10. Limitation Of Liability

To the maximum extent permitted by law, our total liability arising out of or in connection with any order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, including disappointment, loss of occasion, or loss arising from a delivery that misses the festival date where the delay is attributable to the courier, to an incorrect or incomplete address supplied by you, to a refused or unavailable delivery, or to any event beyond our reasonable control (including weather, strikes, transport disruption, public-authority action or network failure).

Nothing in these Terms limits or excludes any right or remedy available to you as a consumer under the Consumer Protection Act, 2019 or any other law that cannot lawfully be limited or excluded.

11. Grievance Redressal

Grievance Officer: [GRIEVANCE OFFICER NAME] Email: [EMAIL] · Phone: [PHONE] Address: [FULL ADDRESS]

We acknowledge complaints within 48 hours of receipt and aim to resolve them within one month.

12. Governing Law And Disputes

These Terms are governed by the laws of India. Subject to your rights under consumer-protection law to approach the appropriate consumer forum, the courts at [CITY], India shall have jurisdiction.

13. Changes

We may update these Terms. The version in force at the time you place your order is the version that applies to that order. The effective date above will always reflect the current version.

Privacy Policy

Effective date: [EFFECTIVE DATE]

This policy explains what personal data [SELLER LEGAL NAME], operating as "Scroll n Select" from [FULL ADDRESS], India, collects through scrollnselect.com, why we collect it, and what you can do about it. We are the data fiduciary for this data.

1. What We Collect

Information you give us:

Information collected automatically:

identifiers

Information we do NOT collect or store:

processed entirely by our payment gateway partner on their own secure infrastructure. We receive only a transaction reference, a status and the last four digits or masked identifier.

2. Why We Use It

way to opt out

3. Who We Share It With

We do not sell your personal data. We share only what is necessary, only with:

(required to deliver)

advertising cookies — this may include hashed identifiers used for audience measurement and matching

4. Cookies And Advertising

We use necessary cookies to run the Site and cart. With your consent, we use analytics and advertising cookies, including the Meta Pixel, to measure performance and show you relevant ads on Facebook and Instagram. You can withdraw consent through the cookie banner or your browser settings, and you can control ad personalisation in your Facebook and Instagram settings.

5. How Long We Keep It

Order and transaction records: as long as required for tax, accounting and warranty purposes, typically 8 years. Marketing contact data: until you unsubscribe. Analytics data: as configured in our analytics tools, typically 26 months.

6. Your Rights

You may ask us to:

Write to [EMAIL] with the subject line "Privacy Request". We will respond within 30 days. We may ask you to verify your identity before acting on a request.

7. Children

The Site is not directed at children under 18 and we do not knowingly collect their personal data. If you believe a child has given us data, write to [EMAIL] and we will delete it.

8. Security

The Site is served over HTTPS. We limit access to personal data to those who need it to fulfil orders. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we will notify you and the appropriate authority of a breach affecting your data as required by law.

9. Grievances

Grievance Officer: [GRIEVANCE OFFICER NAME] Email: [EMAIL] · Phone: [PHONE] Address: [FULL ADDRESS] We acknowledge within 48 hours and aim to resolve within one month.

10. Changes

We may update this policy. Material changes will be announced on this page and the effective date above will be revised.

Shipping & Delivery Policy

Effective date: [EFFECTIVE DATE]

Sold and dispatched by [SELLER LEGAL NAME], [FULL ADDRESS], India. Questions: [EMAIL] · [PHONE]

1. Where We Ship

We ship across India only. We do not ship internationally at present. Some PIN codes are not serviceable by our courier partners, and some are not serviceable for Cash on Delivery. Serviceability is checked at checkout.

2. Dispatch Location And Time

All orders are dispatched from Agra, Uttar Pradesh.

next working day

dispatched the next working day

We will tell you if it does.

3. Estimated Delivery Time After Dispatch

Ahmedabad): 2-5 working days

Islands and Lakshadweep: 5-10 working days

These are courier estimates, not guarantees. Once a parcel is handed to the courier, transit time is in their hands.

4. RAKSHA BANDHAN 2026 CUT-OFF DATES ***PLEASE READ BEFORE ORDERING***

Raksha Bandhan 2026 falls on Friday, 28 August 2026.

To receive your order before 28 August 2026, please place it by:

Orders placed within these cut-offs: we will dispatch in time and select the fastest available service. If such an order is dispatched on time and still fails to arrive before 28 August 2026 because of a courier delay, you may choose either a full refund or a replacement — see the Return, Refund & Cancellation Policy.

Orders placed after these cut-offs: we will still dispatch promptly, but delivery before 28 August 2026 is not guaranteed and, in most cases, will not happen. By placing an order after the applicable cut-off you accept that it may arrive after Raksha Bandhan, and post-festival arrival alone will not entitle you to a refund. We will display this clearly at checkout.

We will not promise a delivery date we cannot keep. If we know an order cannot reach you in time, we will tell you before dispatch and offer you a cancellation with a full refund.

5. Shipping Charges

Shipping charges, if any, are shown at checkout before you pay. Free shipping thresholds, if running, are stated on the Site. COD orders may carry an additional handling fee, shown at checkout.

6. Tracking

You will receive a tracking number by email, SMS or WhatsApp when your order is dispatched. Tracking can take up to 24 hours to activate on the courier's system.

7. Address Accuracy

Please check your address, PIN code and phone number before paying. We dispatch to the address exactly as you enter it. If a parcel is returned to us because the address was incorrect or incomplete, because the recipient was unreachable, or because delivery was refused, we will refund the product value but not the shipping cost incurred, and we cannot re-dispatch in time for the festival.

8. Failed And Refused Deliveries

Couriers normally attempt delivery up to three times. If all attempts fail, the parcel returns to us. For prepaid orders we refund the product value on receipt of the returned parcel. Repeatedly refused COD orders may result in COD being disabled for that phone number.

9. Damaged Or Tampered Parcels

If a parcel arrives visibly damaged, opened or tampered with, please refuse delivery where possible, and in any case photograph the parcel before and after opening and write to [EMAIL] within 48 hours of delivery. We cannot process damage claims without photographs of the outer packaging.

10. Delays Outside Our Control

We are not liable for delays caused by weather, floods, strikes, transport disruption, courier network congestion, local restrictions, public-authority action, or any other event beyond our reasonable control. We will keep you informed and will always offer a refund on an undelivered order.

Return, Refund & Cancellation Policy

Effective date: [EFFECTIVE DATE]

Sold by [SELLER LEGAL NAME], [FULL ADDRESS], India. All requests: [EMAIL] · [PHONE]

We want you to be happy with your rakhi. We also sell a product that is worn on the body and that is bought for one specific day in the year, so this policy is written to be clear about both. Nothing here takes away any right you have under the Consumer Protection Act, 2019.

1. Cancellation By You

to [EMAIL] or call [PHONE] with your order number. We refund in full.

delivery, or follow the return process below where it applies.

cancelled free of charge only before we begin production. Once production has started, it cannot be cancelled, because the item cannot be resold.

2. Cancellation By Us

We may cancel an order if the item is out of stock, if the address is not serviceable, if payment cannot be verified, if we reasonably suspect fraud, or if we cannot fulfil it within the festival timeline. We will tell you why, and we will refund you in full.

3. What We Always Put Right

Write to us within 48 hours of delivery, with photographs, and we will replace the item or refund you in full — your choice — at no cost to you, if:

(a) the item arrived damaged or broken;

(b) the item is defective or faulty;

(c) you received the wrong item, wrong design, wrong quantity or the wrong

personalisation because of our error;

(d) the item is materially different from its description or photograph on the

Site (beyond the normal handmade variation described in our Terms);

(e) part of your order is missing;

(f) the order was placed within the published Raksha Bandhan cut-off in our

Shipping & Delivery Policy and, despite timely dispatch, did not arrive before 28 August 2026.

In these cases we bear the return shipping cost and we arrange the pickup. Please keep the original packaging until the matter is resolved.

4. What We Cannot Accept Back

Rakhis are worn on the wrist and are, by their nature, personal-hygiene-sensitive items. Once a rakhi has been worn, tied, or removed from its sealed packaging, we cannot resell it, and for hygiene reasons we cannot accept it back. Accordingly, we do not offer returns, exchanges or refunds in the following cases, unless the item falls under section 3 above:

(a) the item has been worn, tied, or used;

(b) the sealed or hygiene packaging has been opened or removed;

(c) the item is personalised, customised or made to order, including engraved

or name-printed items;

(d) you have changed your mind about the colour, design or style, and the item

is no longer in its original sealed condition;

(e) the request is made more than 48 hours after delivery;

(f) the item is returned without its original packaging, tags or included

accessories;

(g) the order was placed AFTER the published Raksha Bandhan cut-off date for

your region and arrived after 28 August 2026 — see our Shipping & Delivery Policy;

(h) delivery failed because the address you gave was incorrect or incomplete,

the recipient was unreachable, or delivery was refused.

Change of mind on an unopened, unworn item in its original sealed packaging: write to us within 48 hours of delivery. Where the item is genuinely unopened and resaleable we will accept a return, and refund the product value less the actual return shipping cost. This is a goodwill offer over and above your legal rights, not a substitute for them.

5. How To Raise A Request

Email [EMAIL] with the subject "Return/Refund - [your order number]" and include:

We will acknowledge within 48 hours and tell you the outcome within 5 working days. If a pickup is required, we will arrange it.

6. Refunds - Method And Timeline

initiated within 3 working days of us approving the request (or, where a return is required, within 3 working days of us receiving the item back). Your bank or card issuer then typically takes 5-7 working days to credit it. We will give you a refund reference number.

person who placed the order. We will ask you for account details securely. Please allow 3-7 working days after approval.

cancelled the order. Not refunded where the return arises from a change of mind or a failed delivery caused by an incorrect address.

We do not issue refunds in cash, and we do not require you to accept a store credit or coupon instead of a refund. If we offer a coupon, accepting it is your choice.

7. Replacements

Subject to stock. Around Raksha Bandhan, a replacement may not reach you before 28 August 2026. If it cannot, we will tell you and offer a full refund instead.

8. Grievance Redressal

If you are not satisfied with our response:

Grievance Officer: [GRIEVANCE OFFICER NAME] Email: [EMAIL] · Phone: [PHONE] Address: [FULL ADDRESS] Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST

We acknowledge every complaint within 48 hours and aim to resolve it within one month of receipt. You retain the right to approach the National Consumer Helpline (1915), the consumer grievance portal at consumerhelpline.gov.in, or the appropriate Consumer Disputes Redressal Commission.

Contact Us

We are a small, individually run business. A real person reads every message.

SELLER DETAILS (statutory disclosure)

Legal name of seller: [SELLER LEGAL NAME] (individual) Trading / brand name: Scroll n Select Principal place of business and registered address for correspondence: [FULL ADDRESS], India Website: https://scrollnselect.com Nature of business: Online retail of rakhis and Raksha Bandhan gift items Country of origin of goods: Stated on each product page GST registration: Not registered under GST (see note below) PAN: Available on request to any authority entitled to it

Note on GST: we are an individual seller dealing in goods that are exempt from GST, and we are not currently registered under GST. We therefore do not charge GST on our products and cannot issue a tax invoice with a GSTIN. A plain sales invoice is provided with every order.

HOW TO REACH US

Customer support email: [EMAIL] Phone / WhatsApp: [PHONE] Support hours: Monday to Saturday, 10:00 AM - 7:00 PM IST (Closed Sundays and public holidays)

Response time: within 24 hours on working days. During the Raksha Bandhan peak (10-28 August 2026) we monitor messages 7 days a week and reply within 12 hours.

WHAT TO INCLUDE

For order queries: your order number and registered phone number For returns/refunds: order number, delivery date, photographs of the item and of the outer packaging and shipping label For bulk or corporate orders: quantity, delivery city, and required delivery date

GRIEVANCE OFFICER (as required under the Consumer Protection (E-Commerce) Rules, 2020)

Name: [GRIEVANCE OFFICER NAME] Designation: Grievance Officer, Scroll n Select Email: [EMAIL] Phone: [PHONE] Address: [FULL ADDRESS], India

We acknowledge every grievance within 48 hours of receipt and aim to resolve it within one month.

ESCALATION

If we have not resolved your complaint to your satisfaction, you may contact: National Consumer Helpline: 1915 | consumerhelpline.gov.in

RAKSHA BANDHAN 2026

Raksha Bandhan falls on Friday, 28 August 2026. Please see our Shipping & Delivery Policy for region-wise order-by cut-off dates. If you are ordering close to the festival, call or WhatsApp us on [PHONE] before you place the order and we will tell you honestly whether it can reach in time.